Terms and Conditions
Between us Ezone Interactive LLP (hereinafter referred to as: Ezone) and you the client. The following terms are in place for all clients who sign a “letter of engagement”.
We’ll always do our best to fulfill your needs and meet your expectations, but it’s important to have things written down so that we both know what’s what, who should do what and when, and what will happen if something goes wrong. In this contract you won’t find any complicated legal terms or long passages of unreadable text. We’ve no desire to trick you into signing something that you might later regret. What we do want is what’s best for both parties, now and in the future.
So in short;
You, the client, are hiring us, Ezone located at 31 Palmerston Place, Edinburgh EH12 5AP to complete a project for the estimated total price as outlined in our previous correspondence.
What do both parties agree to do?
*You:* You have the authority to enter into this contract on behalf of yourself, your company or your organisation. You’ll give us everything we need to complete the project as and when and in the format we need it. You’ll review our work, provide feedback and approval in a timely manner too. Deadlines work two ways, so you’ll also be bound by dates we set together. You also agree to stick to the payment schedule set out at the end of this contract.
*Us:* We have the experience and ability to do everything we’ve agreed with you and we’ll do it all in a professional and timely manner. We’ll endeavor to meet every deadline that’s set and on top of that we’ll maintain the confidentiality of everything you give us.
A little more detail….
We work with a number of web design agencies and individuals who have relevant experience to create the look-and-feel that will work for your needs. Our focus is on ensuring that the designs that are created are flexible so as they adapt to the capabilities of many devices and screen sizes. All designs will be created using an iterative process and use predominantly HTML and CSS we won’t waste time mocking up every page template as a static visual. We may share static visuals to indicate a look-and-feel direction (colour, texture and typography).
You’ll have one or more weekly opportunities to review our work and provide feedback. If, at any stage, you’re not happy with the direction our work is taking, you’ll pay us in full for everything we’ve produced until that point and cancel this contract.
We’re not responsible for writing or inputting any text copy. If you’d like us to write new content or input text for you, we can provide a separate estimate for that.
If you have a recurring Ezone subscription with us we are here to assist with inputting content on an ongoing basis (i.e. after site is launched) however the inputting of content as part of a site build will be priced for separately – if this is required we can provide a separate estimate for this.
You should supply graphic files in an editable, vector digital format. You should supply photographs in a high resolution digital format. If you choose to buy stock photographs, we can suggest stock libraries. If you’d like us to search for photographs for you, we can provide a separate estimate for that.
Browser testing no longer means attempting to make a website look the same in browsers of different capabilities or on devices with different size screens. It does mean ensuring that a person’s experience of a design should be appropriate to the capabilities of a browser or device.
Desktop browser testing
We test our work in current versions of major desktop browsers including those made by Apple (Safari), Google (Chrome), Microsoft (Edge), Mozilla Firefox and Opera. We won’t test in other older browsers unless you specify otherwise. If you need an enhanced design for an older browser, we can provide a separate estimate for that.
Mobile browser testing
Testing popular small-screen devices is essential in ensuring that a person’s experience of a design is appropriate to the capabilities of the device they’re using. We test our work in:
iOS: Safari and Google Chrome
Android: Google Chrome, Firefox
We currently don’t test Blackberry OS or Blackberry QNX, Opera Mobile, Symbian or other mobile browsers. If you need us to test using these, we can provide a separate estimate for that.
We’re not a website hosting company so we don’t offer support for website hosting, email or other services relating to hosting. We have preferred hosting partners – we choose to resell these services to make it easy for you to get great hosting. You may also already have professional hosting and you might even manage that hosting in-house; if you do, great. If you don’t, we can set up an account for you at one of our preferred providers. We can set up your site on the server, plus any statistics software such as Google Analytics and we can provide a separate estimate for that. Then, the updates to, and management of that server will be up to you. We do not provide any server up time guarantees if you have any issues we can communicate with the hosting provider in question. Service Level Agreements of the respective hosting providers are available on request.
We do not offer support for email or other services relating to hosting.
Changes and revisions
We know from experience that fixed-price contracts are rarely beneficial to you, as they often limit you to your earliest ideas. We don’t want to limit your ability to change your mind. The price at the beginning of this contract is based on the length of time we estimate we’ll need to accomplish everything you’ve told us you want to achieve, but we’re happy to be flexible. If you want to change your mind or add anything new, that won’t be a problem as we’ll provide a separate estimate for that.
Search Engine Optimisation (SEO)
Ezone Interactive are not an SEO agency. We will build your site in such a way that search engines can find the pages and provide tools for you to optimise each page for search engines, but we cannot make any guarantees (or take any responsibility for) how well your site will perform in search results.
If search engine ranking is important to you we always recommend engaging an seo professional.
We can’t guarantee that our work will be error-free and so we can’t be liable to you or any third-party for damages, including lost profits, lost savings or other incidental, consequential or special damages, even if you’ve advised us of them. Finally, if any provision of this contract shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this contract and shall not affect the validity and enforceability of any remaining provisions.
In the event that a particular part of a project is not delivered through fault of Ezone Interactive, then only the percentage relating to that item becomes non-payable.
If a part of a project is not delivered or delayed due to non-Ezone Interactive issues, then the full amount remains payable.
Where ongoing services are provided we reserve the right to amend our pricing. In the event that we do so we will give three months notice.
Should we begin a project and it become apparent that there are complications that are not covered in our proposal then we have the right to re-evaluate our estimate of time and cost for the project.
So that covers the main areas.
First, you guarantee that all elements of text, images or other artwork you provide are either owned by yourselves, or that you’ve permission to use them.
Then, when your final payment has cleared, copyright will be automatically assigned as follows:
You’ll own the visual elements that we create for this project. We’ll give you source files and finished files (on request) and you should keep them somewhere safe as we’re not required to keep a copy. You own all elements of text, images and data you provided, unless someone else owns them.
We’ll own the unique combination of these elements that constitutes a complete design and we’ll license that to you, exclusively and in perpetuity for this project only, unless we agree otherwise. We can provide a separate estimate for that.
We love to show off our work and share what we’ve learned with other people, so we reserve the right, with your permission, to display and link to your project as part of our portfolio and to write about it on websites, in magazine articles and in books.
We’re sure you understand how important it is as a business that you pay the invoices that we send you promptly. Paying promptly means that we remain positively energized towards you and your project which results in getting the best quality work from us and means we’ll deliver the best possible ongoing support as well. With this in mind you agree to stick tight to the following payment schedule.
50% paid on or before agreed “Start Date”
50% paid on or before agreed “Completion Date”
[or as is outlined in your personalised “letter of engagement”]
Should an invoice be more than three months overdue we reserve the right to apply an administration fee and/or to terminate any of our services with seven days notice.
Ending your contract
Where ongoing services are provided either party can end the contract at any time by giving two months notice in writing.
Where’s all the small print?
Just like a parking ticket, you can’t transfer this contract to anyone else without our permission. This contract stays in place and need not be renewed. If for some reason one part of this contract becomes invalid or unenforceable, the remaining parts of it remain in place.
Although the language is simple, the intentions are serious and this contract is a legally binding document under exclusive jurisdiction of Scottish, English and Welsh courts.